FAQs

How To Install Omnisphere Presets

INSTALLATION INSTRUCTIONS

 Installing Patches

Locate your Spectrasonics Steamfolder and copy the folder and it’s contents into this location:

Steam/Omnisphere/Settings Library/Patches

NOTE: If you are a previous customer and already have a folder for that producer and subsequent subfolders installed in this location DO NOT replace the existing producers folder with this new one! This will result in losing your previously installed patches. ONLY copy the contents inside this folder into the existing producers folder.

For more detailed information on how to locate your Spectrasonics ‘Steam’ Folder, see specific Mac and PC instructions further down.

 

Locating your Spectrasonics ‘Steam’ folder on an Apple Mac

Your Spectrasonics Steam folder should be located in the file directory location below:

Macintosh HD/Users//Library/Application Support/Spectrasonics/Steam

If you have trouble finding your ‘Library’ folder under your User Name, simply follow these instructions:

For Mavericks users, simple select your user name in the file directory, click on the ‘Cog’ shaped settings menu at the top of the page and select ‘Show View Options’. Then click on the box next to ‘Show Library Folder’ at the bottom of the dropdown menu to make your Library folder visible:

For older OS X versions, follow the instructions below to make the Library folder visible.

Open the program TERMINAL

Paste this command inside Terminal and press ‘Enter’: chflags nohidden ~/Library/

 

Locating  your Spectrasonics ‘Steam’ folder on a PC

On Windows Vista, Windows 7 & Windows 8, your Steam folder should be located the file directory location below:

C:\ProgramData\Spectrasonics/Steam

 

ProgramData is normally a hidden folder. To “Show Hidden Files” go to Start Menu/Control Panel/Appearance And Personalization/Folder Options/View tab. Select the “Show Hidden Files and Folders” option and hit “Apply”. 

On Windows XP, the Spectrasonics Steam folder is located here:

 C:\Documents And Settings\All Users\Application Data\Spectrasonics/Steam

 

If you are still having trouble after viewing the screenshot instructions, please contact our support.

 

How Do I Receive My Sounds?

When your check out and payment is completed, a receipt along with your download links will be sent instantly to your e-mail.

My Downloads Are Not In My E-mail!

Make sure to check your e-mail’s spam folder first. Sometimes this happens  depending on your e-mail provider.

If you still can’t find your downloads, please contact us at info@theproducersplug.com or  at 1-404-513-0264 and we will send you your download links immediately.

How Do I Add Discount Coupon Codes?

Before you are about to check out. You have the option to add your discount code(s) in your shopping cart in the section above your name and e-mail address.

Can I Get A Refund?

Yes. We do offer a full refund, up to 7 days after you have made your purchase. Just send an email to info@theproducersplug.com and forward us your purchase receipt with your transaction ID (example: #1234) and ask for a refund. Please include a valid reason for the refund inquiry.

Are All Your Sounds Royalty Free?

All Drum Kits & Preset Banks Are 100% Royalty Free.

 

I Got A Question Not In The FAQs!

It’s ok! Just contact us at info@theproducersplug.com or call/text 1-404-513-0264 and we will be more than happy to assist you with your question!