FAQs

How Do I Receive My Sounds?

When your check out and payment is completed, a receipt along with your download links will be sent instantly to your e-mail.

My Downloads Are Not In My E-mail!

Make sure to check your e-mail’s spam folder first. Sometimes this happens  depending on your e-mail provider. If you still can’t find your downloads, please contact us at info@theproducersplug.com or  at 1-404-513-0264 and we will send you your download links immediately.

How Do I Add Discount Coupon Codes?

Before you are about to check out. You have the option to add your discount code(s) in your shopping cart in the section above your name and e-mail address.

Can I Get A Refund?

Yes. We do offer a full refund, up to 7 days after you have made your purchase. Just send an email to info@theproducersplug.com and forward us your purchase receipt with your transaction ID (example: #1234) and ask for a refund. Please include a valid reason for the refund inquiry.

Are All Your Sounds Royalty Free?

All Drum Kits & Preset Banks Are 100% Royalty Free.

 

I Got A Question Not In The FAQs!

It’s ok! Just contact us at info@theproducersplug.com or call/text 1-404-513-0264 and we will be more than happy to assist you with your question!