Have questions for the Plug? Before you plan on contacting us, you might want to look through the frequently asked questions and answers in this section to help you out! For more info, please see Terms of Service.
Installing Presets (1)
*These instructions are for banks with individual presets instead of an .omnisphere file!*
Locate your Spectrasonics Steam* folder and copy the folder and it’s contents into this location:
NOTE: If you are a previous customer and already have a folder for that producer and subsequent subfolders installed in this location.
DO NOT replace the existing producers folder with this new one! This will result in losing your previously installed patches.
ONLY copy the contents inside this folder into the existing producers folder.
* For more detailed information on how to locate your Spectrasonics ‘Steam’ Folder, see specific Mac and PC instructions further down.
Locating your Spectrasonics ‘Steam’ folder on an Apple Mac
Your Spectrasonics Steam folder should be located in the file directory location below:
Macintosh HD/Users//Library/Application Support/Spectrasonics/Steam
If you have trouble finding your ‘Library’ folder under your User Name, simply follow these instructions:
For Mavericks users, simple select your user name in the file directory, click on the ‘Cog’ shaped settings menu at the top of the page and select ‘Show View Options’.
Then click on the box next to ‘Show Library Folder’ at the bottom of the dropdown menu to make your Library folder visible:
For older OS X versions, follow the instructions below to make the Library folder visible.
Open the program TERMINAL
Paste this command inside Terminal and press ‘Enter’: chflags nohidden ~/Library/
Locating your Spectrasonics ‘Steam’ folder on a PC
On Windows Vista, Windows 7 & Windows 8, your Steam folder should be located the file directory location below:
ProgramData is normally a hidden folder. To “Show Hidden Files” go to
Start Menu/Control Panel/Appearance And Personalization/Folder Options/View tab. Select the “Show Hidden Files and Folders” option and hit “Apply”.
On Windows XP, the Spectrasonics Steam folder is located here:
C:\Documents And Settings\All Users\Application Data\Spectrasonics/Steam
If you are still having trouble after viewing the screenshot instructions, please contact our support.
More Questions! (3)
- VIP Monthly Plug Sounds Are 100% Royalty FREE!
- Must sign up to get your royalty free sounds!
- Drum Kits and preset banks ARE royalty free!
- Our exclusive kits, created by third-party producers MIDI Loops, Sample Loops, Loop Kits are not royalty free.
- Free sample downloads for these third-party MIDI Loops and Sample Loops are product samples and are also not royalty free.
- You are allowed to sell beats made with the loops/samples/midis.
- MUST contact us to clear said loops/samples/midis for
placements with labels/major artist(s).
- Feel free to contact us for clearance or for more information!
When you purchase from The Producer’s Plug, you will automatically have an account registered under your purchase email. Your login information and confirmation will be sent to that email. You can use this information to login to your account and access all of your download links!
Placing Orders (4)
When your check out and payment is completed, you will be redirected to a download page. You will also have a receipt along with your download links that is sent instantly to your e-mail. You will also get a download link on your purchase confirmation page!
If you need your download links again in the future, you can log into your account and download your sounds anytime you want!
Sometimes this happens depending on your e-mail provider. If you still can’t find your downloads, you must FORWARD YOUR PURCHASE RECEIPT!
Contact us at [email protected] or at 1-404-513-0264. We will follow up and will send you your download links quickly as possible!
The download will be sent to you instantly after the purchase has been confirmed. However, it really depends on your email provider. If you don’t see your purchase in your email immediately, wait a couple minutes or check your spam and promotions folders. Again, if you still can’t find your downloads, you must FORWARD YOUR PURCHASE RECEIPT!
Forward your receipt and contact us at [email protected] or at 1-404-513-0264. We will follow up and will send you your download links as soon as possible!
Refunds And Exchanges (2)
Yes! If you have issues with your product or you are not satisfied with what you had purchased, you have the option to exchange for another sound kit of equal value! Just contact us with a valid reason to exchange, and we will be more than happy to make that happen for you!
Because these are digital downloads, exchanges are limited to only 1 per purchase.
Selling Your Sounds (1)