FAQs

Have questions for the Plug? Before you plan on contacting us, you might want to look through the frequently asked questions and answers in this section to help you out!

Placing Orders

How Do I Add Discount Coupon Codes?

Before you are about to check out. You have the option to add your discount code(s) in your shopping cart in the section above your name and e-mail address.

How Do I Receive My Sounds?

When your check out and payment is completed, a receipt along with your download links will be sent instantly to your e-mail. You will also get a download link on your purchase confirmation page!

The download will be sent to you instantly after the purchase has been confirmed.

However, it really depends on your email provider. If you don’t see your purchase in your email immediately, wait a couple minutes or check your spam folders.

My Downloads Are Not In My E-mail!

Make sure to check your e-mail’s spam and promotions folder first!
Sometimes this happens  depending on your e-mail provider. If you still can’t find your downloads, please contact us at [email protected] or at 1-404-513-0264. We will follow up and will send you your download links immediately!

Installing Omnisphere Presets

How Do I Install Omnisphere Presets?

INSTALLATION INSTRUCTIONS

 Installing Patches

Locate your Spectrasonics Steam* folder and copy the folder and it’s contents into this location:

Steam/Omnisphere/Settings Library/Patches

NOTE: If you are a previous customer and already have a folder for that producer and subsequent subfolders installed in this location.

DO NOT replace the existing producers folder with this new one! This will result in losing your previously installed patches. 

ONLY copy the contents inside this folder into the existing producers folder.

* For more detailed information on how to locate your Spectrasonics ‘Steam’ Folder, see specific Mac and PC instructions further down.

 

Locating your Spectrasonics ‘Steam’ folder on an Apple Mac

Your Spectrasonics Steam folder should be located in the file directory location below:

Macintosh HD/Users//Library/Application Support/Spectrasonics/Steam

If you have trouble finding your ‘Library’ folder under your User Name, simply follow these instructions:

For Mavericks users, simple select your user name in the file directory, click on the ‘Cog’ shaped settings menu at the top of the page and select ‘Show View Options’.

Then click on the box next to ‘Show Library Folder’ at the bottom of the dropdown menu to make your Library folder visible:

For older OS X versions, follow the instructions below to make the Library folder visible.

Open the program TERMINAL

Paste this command inside Terminal and press ‘Enter’: chflags nohidden ~/Library/

 

Locating  your Spectrasonics ‘Steam’ folder on a PC

On Windows Vista, Windows 7 & Windows 8, your Steam folder should be located the file directory location below:

C:\ProgramData\Spectrasonics/Steam

 

ProgramData is normally a hidden folder. To “Show Hidden Files” go to

Start Menu/Control Panel/Appearance And Personalization/Folder Options/View tab. Select the “Show Hidden Files and Folders” option and hit “Apply”. 

On Windows XP, the Spectrasonics Steam folder is located here:

 C:\Documents And Settings\All Users\Application Data\Spectrasonics/Steam

 

 

If you are still having trouble after viewing the screenshot instructions, please contact our support.

 

Selling Your Sounds

Can I Sell My Sounds On The Producer’s Plug?

Yes of course! We are always welcoming new affiliate producers! However, the sounds must be of top industry quality and 100% owned by you. To submit your sounds to be reviewed by us, please contact us at [email protected]

Exchanges

Can I Exchange What I Got For Something Else?

Yes! If you have issues with your product or you are not satisfied with what you had purchased, you have the option to exchange for another sound kit of equal value. Just contact us with a valid reason to exchange, and we will be more than happy to make that happen for you!

Because these are digital downloads, exchanges are limited to only 1 per purchase.

Can I Get A Refund?

Yes. We do offer a full refund, up to 7 days after you have made your purchase. Just contact us and forward your receipt with your purchase email and transaction ID (example: #1234) and us ask for a refund. Must also include a valid reason for the refund inquiry.

More Questions!

I Got A Question Not In The FAQs!

It’s ok! Just contact us and we will be more than happy to assist you with your question!